|General Guidelines: All orders subject to approval by Virginia Candle Company™ (VCC). Product for personal use only. All prices, terms and conditions are subject to change without notice and are at the sole discretion of VCC. Should an item be out of stock VCC reserves the right to refund the item and ship the remaining order without notice. VCC is not responsible for mistyped orders. Please review all orders carefully before submitting an order. Should an item be out of stock VCC reserves the right to refund the item and ship the remaining order without notice.
Shipment: All orders are shipped via FedEx SmartPost unless otherwise requested & paid for by the customer. Orders shipped via SmartPost will be delivered via your local post office carrier NOT FedEx. All orders shipped via FedEx Ground or Express must have a physical address provided, we are unable to ship to PO boxes using these shipping methods. For orders that contain a PO box the customer will be contacted for a physical address. If no return contact is made within 3 days the order will be cancelled and refunded. Orders shipped via FedEx SmartPost are able to be delivered to PO addresses. We are unable to ship outside the United States. Any free shipping offers will be shipped via factory convenience. Free shipments to the same address may be combined. Please note that VCC is not responsible for mis-typed addresses. If your address is mis-typed and must be changed a $15 fee will be imposed. Address changes can only take place on FedEx Ground & Express shipments - SmartPost addresses CANNOT be changed. Any returned packages for mis-typed address or refusal will be refunded minus shipping charges and a 15% restocking fee. Virginia Candle Company is only responsible for damages in transit to the Continental US only. Any damages arising from shipments outside the Continental US are the sole responsibility of the purchaser. Virginia Candle Company does not have any authorized 3rd party shippers, any customer using these methods of shipment do so at their own risk. VCC is not responsible for any broken or missing shipments when using a 3rd party shipper.
Payment Terms: We accept credit card and PayPal payments. No COD.
Discounts and Promotions: Discounts will be applied at checkout below the 'Subtotal' box. VCC is not responsible for product/coupons not entered at checkout. Offers may not be combined with any other offers, coupons or discounts unless noted. Offers & sale prices are not redeemable for cash or Egift cards, nor are they valid toward previous purchases. The purchase of Egift cards, taxes and shipping and handling charges are not included in offers. Exclusions and/or purchase limitations may apply. No substitutions, exchanges or rain checks. We reserve the right to cancel any order due to abuse, unauthorized, altered or ineligible use of discounts and to modify or cancel promotions due to system error or unforeseen problems. VCC reserves the right to limit quantities and/or cancel orders.
Returns: VCC does not accept returns based on personal fragrance preference. If a product arrives broken or damaged it must be reported within 5 business days of delivery. Product sent back without authorization is not allowed. If product is sent back without authorization you will be charged a 15% restocking fee and be responsible for any shipping charges incurred.
Order Cancellation: Orders may be cancelled as long as their status reflects "New". Orders that are "In Processing" cannot be guaranteed cancellation. If you wish to cancel your order please call us at 1-800-827-2231. E-mail/web form is not recommended as message may be received after order has processed. If you requested cancellation via e-mail/web form and the order has already shipped you will be responsible for return shipping charges and a 15% restocking fee. VCC is not responsible for any return or additional charges if the correct communication channel is not used.
Tax: A sales tax will be charged on all orders in VA and TX.
Additional policy information may be found in our FAQs. For any information not found at that page please feel free to contact us so that we may assist you.